Interswitch
Bringing Visibility to 1 Billion Monthly Transactions
A single source of truth that helps financial partners find, understand and act on transaction data.
Team
Lead Product Designer @ Interswitch
Timeline
Aug ’23 – Jan ’24
Contributions
Design, Strategy, User Interviews
Interswitch processes over 1 billion transactions monthly across Africa. Partners often lacked a centralised way to track and manage transactions, forcing them to switch between back-office tools to investigate settlements, disputes and reports.
Our challenge was clear:
How might we consolidate fragmented processes into a single, seamless experience that gives partners real-time transaction visibility?
Results?
We sure made an impact...
A single source of truth that helps financial partners find, understand and act on transaction data.
Background
Managing a billion monthly transactions
Banks, fintechs and financial institutions relied on several back-office tools to track settlements, disputes and reports. Fragmented systems, inconsistent search parameters and missing context slowed decisions and increased support tickets.
Getting the root...
The challenge
How might we consolidate fragmented processes into one experience that gives partners timely transaction visibility? Research with support staff, account managers and partner institutions revealed three themes: fragmented search, delayed insights and over-reliance on support.
Our Solution
Designed for visibility
OpsCentral introduced single and multi-parameter search, bulk file-upload search and next-day transaction details. The phased approach delivered core visibility quickly while leaving room for actionability.
Reflections
Impact and reflections
Within months, 49 institutions were onboarded, partners ran more than 286,000 searches monthly and support tickets fell by 70%. The work reinforced that intuitive UX matters just as much in B2B tools—and that close collaboration is the shortest path to real operational value.
Next?
